Krumo Support
Need a hand with Krumo? Get help with reading features, audio, subscriptions, or anything that is not working as expected. Ideas and feedback are welcome too.
Contact us
Parents and guardians can email Krumo Support at:
For a technical problem, please include your device model, operating system version, and a short description of what happened. If an error appears, include its wording.
Restore a purchase on iPhone or iPad
If you have an active Krumo Premium subscription but premium stories are locked:
- If you purchased the subscription, check that the App Store is signed in to the Apple Account used for that purchase. If you access Premium through Family Sharing, use your own Apple Account and check that you are in the subscriber's Family Sharing group and that the Krumo subscription is shared with the family.
- Connect to the internet and open Krumo's subscription screen, completing the parental gate if prompted.
- Tap Restore Purchases.
If access is still missing, contact us using the email above. You can also read Apple's guidance on restoring purchases.
Manage or cancel an Apple subscription
On your iPhone or iPad, open Settings > your name > Subscriptions > Krumo to view or manage your subscription. To stop renewal, choose Cancel Subscription.
Help with story audio
If you cannot hear the narration, check your device's media volume and whether sound is being sent to Bluetooth headphones or another connected speaker. Then try playing a story sentence again.
If the issue continues, tell us which story and Spanish audio variant you selected so we can investigate.